Our Team
Desmond Vikash Alfred
Director, Operations & Finance
Desmond is the Founder of MyCergas Training & Consultancy, where he oversees the company’s strategic direction, business development, and training operations. With a diverse professional background spanning manufacturing, banking and finance, operational risk management, entrepreneurship, and healthcare distribution, he brings a multidisciplinary and practical industry perspective to his work.
He began his career in the manufacturing sector before transitioning into the banking and financial services industry in 2002. During his tenure in banking, he held various roles in Human Resources and subsequently in Operational Risk Management (ORM), serving with both Affin Investment Bank and the Maybank Group. As part of Maybank Group’s ORM Analytics, Risk Policy & Analytics Division, he was among the early practitioners involved in the development and implementation of operational risk management frameworks and policies. He also played an active role in promoting sound risk management practices and strengthening risk awareness within the organisation.
After close to a decade in the banking industry, Desmond ventured into entrepreneurship in 2010 when he co-founded a medical devices distribution company specialising in patient monitoring systems and other Intensive Care Unit (ICU) related medical equipment within the Asia Pacific region. The company successfully participated in and secured multiple healthcare tenders, contributing towards the equipping of numerous hospital ICUs across Southeast Asia with patient monitors and other critical care medical devices. In addition to his entrepreneurial pursuits, Desmond remains actively involved in corporate training and consultancy.
Desmond is a member of the Chartered Institute of Marketing (CIM) and holds an MBA (CSU, Aust). He also possesses a Graduate Certificate in Research Methods (SCU, Aust).
Marina Koshy
HRD Corp Certified Trainer / Facilitator
Marina’s responsibility includes developing new business opportunities and expanding the MyCergas brand. She started her career lecturing Management subjects like effective management and managing contemporary issues. She subsequently worked with several other training providers providing training, mentoring and coaching groups and individuals. Marina was also involved in churning out English enrichment syllabus (SPM) for publications under the New Straits Times. She is passionate about getting people together and bringing out the best in them by focusing on a wide range of issues ranging from behavioural change, personal development, grooming and communications skills. Marina’s workshops encourage participants to address their individual needs for learning and continuous improvement, as she believes everyone has something more to offer. She has trained participants ranging from teenagers and young adults to front line and management levels in both private and government sectors. She has been highly commended for her calm and professional ability to mentor and guide participants into becoming more positive and pro active in the workplace. With teaching, lecturing and training experience of close to 20 years, Marina takes great pride in her sessions that have included effective communications skills, stress and crisis management, attitude improvement, improving customer service, personal grooming and good communications skills. Her qualification is in Business Management (First Class Hons) from Nottingham Trent University, UK and she is also a HRD Corp Certified Trainer.
S. Suguna Seelan
HRD Corp Accredited Trainer / Facilitator
Suguna Seelan started his corporate career as a medical detailer for a French MNC pharmaceutical company Sanofi Pharma, promoting pharmaceutical grade drugs to hospitals, clinics and pharmacies. He worked his way up to become a sales supervisor within 2 years, taking charge of 6 medical detailers providing training and coaching on selling skills and product knowledge. Thereafter, continued his career in Sales and Marketing Department with Panasonic Manufacturing Malaysia Berhad for 16 years, where he worked his way up to Assistant General Manager i.e. Head of the Marketing Department. His responsibilities entailed taking total charge of domestic Panasonic and OEM Marketing/Sales and Logistics activities.
After serving many years in the manufacturing sector, Seelan left Panasonic Manufacturing seeking a new challenge as an entrepreneur in the F & B industry. After 5 years in F&B, he rejoined Panasonic Management Malaysia Sdn Bhd as the Head of Training in 2012, where he was tasked to plan and execute training and development programs/activities for employees from within the Panasonic Group of Companies in Malaysia. He was also an in-house HRD Corp Certified Trainer specifically for Panasonic Basic Business Philosophy (BBP), Panasonic Global Competency (PGC) and managers’ communication program A Better Dialogue (ABD). He has supported all Panasonic sister company employees in creating management and specific job awareness through numerous training sessions which he had organized and conducted.
Junaida Abdul Aziz
Junaida Abdul Aziz (June, in brief) who hails from Kelantan, is a Business Coach (or BisKaunselor in Bahasa Malaysia) appointed by the Institute Keusahawanan Negara (INSKEN), i.e., the National Entrepreneurship Institute. A phenomenal woman leader and social entrepreneur, June coaches youth and others in the broad field of entrepreneurship. She also works hard to help especially single mothers and other less fortunate girls and marginalized groups to become self-confident and independent, (berdikari in Bahasa Malaysia, i.e., to stand on one’s own feet). Her passion is to help these individuals in today’s dynamic world of fierce competition for opportunities, especially in business. June was Assistant Governor of the Kota Bahru Rotary Club (2015-16) and contributed much of her talents voluntarily to the community in Kelantan and in other regions of our Peninsular. Earlier in her rising career, June managed the Kesedar Inn, Kesedar Travel and Tours, and the Kolej Poly Tech MARA-Kesedar in Gua Musang, Kelantan. With all that toil, and about 20 years of experience in financial management, hospitality and consumer product development, June is currently spearheading Noble Community, a social entrepreneurship organization where she is the Chief Impact Officer and Consultant. Her topics wherein lies her expertise includes:
- Is Entrepreneurship for You? Staying the Course Despite Challenges
- What is Social Entrepreneurship and How to Design Its Success?
- Design Thinking: The Way forward to Innovative Solutions
- Leadership: No Girls or Young Women Should Be Left Behind
Jessey George
Jessey George is a certified coach and trainer with MasterCoach Singapore and an adjunct business coach with Asia School of Business (or ASB, established in 2015 with Bank Negara-MIT Sloan School of Management). Jessey’s expertise in leadership, talent development and customer service excellence was developed over decades of professional work as a Regional Performance Manager with LM Ericsson and Singapore Airlines, among others. With his vast international travel and exposure to various peoples and cultures, Jessey has honed his skills in maintaining efficiency, efficacy, and communication in organizations to meet set targets and goals, especially in the face of sudden challenges. Jessey is an English expert, holds a diploma in TESOL (level 7) and a B.A. in Theology, among other qualifications and experience. His coaching and training expertise include:
- Strategic Corporate Communications
- Integrity and Transparency in Business: Supplier and Buyer Code of Conduct
- Change Management: Key Lessons for Managers and Employees
- Team Building: Creating and Maintaining Clear Vision, Empathy and Positive Attitudes
Shamini Hari Dass
Shamini Hari Dass has been involved in the education and training fields for over 16 years. Her corporate work experience includes heading training departments in MNCs, GLCs, NGOs and the banking and insurance fields. She is also a seasoned trainer in the areas of soft skills, namely customer service, communications, sales, time management and leadership. Shamini uses creative methods to ensure that the program is tailored to participants’ learning capabilities. Her innate passion for training and her patient and amiable character helps participants absorb information easily in a fun and enjoyable environment. Shamini has received numerous prestigious awards, one being the coveted CCAM Awards (Contact Centre Association of Malaysia) where she was shortlisted amongst 200 over candidates in Malaysia and emerged amongst the top 3 winners. She was also an active member of Toastmasters and has represented her club in several public speaking competitions. She graduated with LLB (Hons) from the University of London. Her topics wherein lies her expertise includes:
- Customer Service Skills
- Effective Business Communication Skills
- Business Writing
- Problem Solving & Decision Making
- Leadership Development Skills
- Coach the Coach Training Program
- Consultative Selling Skills
- Time Management
- Managing Difficult Customers
- Graduate Employability: Resume Writing & Interview Skills
- Contact Centre Training for Call Agents
- Emotional Intelligence
- Train the Trainer
